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Need answers to your questions? Get them fast in our online Help Desk
Or visit My Account for information about your orders, parcels and item availability.
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How long will it take to receive my rug?
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Unless stated otherwise on our web site, please expect delivery of your order(s) in approximately 7-10 business days. Braided rugs by Colonial Mills may require 2-4 weeks delivery time. If your rug is backordered, we will contact you by phone or email to give you a status of the expected delivery time frame. |
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Are your rugs first quality or factory seconds?
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All rugs from Decora rugs are of first quality. All rugs delivered are brand new and sealed in the manufacturers shipping materials. We do not sell factory seconds or previously used products. |
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What do I do if my rug arrives damaged or incorrect?
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When your delivery arrives, check all packing materials for damages or tears. If you find any damages you may refuse the delivery and contact us so we can immediately ship you a replacement
rug. If you receive your delivery and notice that the rug is incorrect or damaged, please contact us so we may arrange to have the damaged product picked up and replaced at no additional cost. |
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How do I get a coupon code? |
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Coupons are generally distributed by email if you are a previous customer or
have registered for our mailing list. Coupons are typically emailed for special
promotions that are not publicly announced such as private sales, holiday
discounts or special discounts for return customers. If you have any specific
questions regarding our coupon system, please contact us via email or phone so we
may better assist you. |
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Can I order a catalogue from you?
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Decorarugs.com presently does not offer a catalogue aside from the thousands of rugs we display here on our website.
In the future we do plan to release such a catalogue. You may join our mailing list to keep up to date when those changes may take place. |
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How much are shipping charges for my delivery?
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All items sold come with FREE shipping in the continental United States. This includes area rugs, rug padding, pillows. |
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Is there sales tax on my purchase?
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Sales tax only applies to Florida State residents. The Florida sale tax rate is 6.5%.
All orders placed outside of the state of Florida are not required to pay sales tax. |
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Do you guarantee the lowest prices on your products?
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Decorarugs.com guarantees the lowest prices possible on all our products. If you happen to find any product we sell listed on any other website, print add or catalogue at a lesser price than our advertised price, we guarantee to beat that price. We will also include a free rug pad as our way of thanking you for bringing this to our attention.
To learn more, please Click Here when you are ready to place your order. Products such as clearance rugs or closeouts may be excluded. |
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How true are colors of the products displayed on your site?
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The images displayed are of the best possible quality and come direct from the manufacturers of the products themselves.
However, colors may vary and the images are a general representation of the
product only. You may call us direct if you have specific color questions. |
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Do you handle international orders and shipping?
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At this time Decorarugs.com only accepts orders from within the United States.
We are currently working to be able to service Canadian residents in the near
future. Shipping outside of the United States can be arranged. Please call our
toll free number for individual assistance. |
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Do you have a brick and mortar store? |
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Decorarugs.com is the internet division of Just Rugs of Boca Raton Florida. When in Boca Raton,
please visit our incredible designer showroom located at 5801 North Federal Highway. You may see our adds in publications such as Florida Design, The Palm Beach Post, The Sun Sentinel, Yellow Pages and many more. Please see our
about us page for more details. |
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How secure is it to enter my personal information?
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We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders, or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Orders may also be placed over the phone to ensure security of your personal data. Please see our
Privacy Policy for more details. |
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What methods of payment you accept? |
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We accept credit card payments from Visa, Master Card, American Express and Discover,
which are all proccessed by VeriSign Payment Services. |
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